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Black screenshot / video captured - performance_matters - 09-28-2017 10:21 AM

Hi All,

Was reading online that usually black screen is results of locked session, which reboot might resolve.

Surprisingly, we're getting the exact opposite behavior! After reboot, screenshot are black. When remote connection window is open (using Microsoft Remote Desktop from MAC), screenshots captured as they should. After logging out and / or reboot, black screenshots coming back.

Any idea what may cause this and how to resolve?

Let me know if additional information is needed, I'll try to dig it up and provide.

Thanks in advance.