No keep-alive with Lite Speed

[Andy5000]

After running tests on one https site it became clear that we were missing 'keep alive' and it was the major thing hurting us. After trying to enable it in .htaccess didn't work, we sent a ticket to the hosting company. Here is their reply:

Quote:Sorry, we are using LiteSpeed web service in our server. So this feature doesn't support for your site. Feel free to contact us if you have any further queries.

When I look at the LiteSpeed site I see that there should be some keep alive capability. Is it possible we got a bad tech answering and should escalate the ticket,or was he correct and we should start looking for a different host?