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WebPagetest Forums - agents not connected in aws

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I have a linux agent, and server set up in AWS and I can see the polling call in access.log but the agents do not pick up work.
Also, the agents can't connect to the server using the server load balancer url. so I had to pass the ip of the server in agent user data. now the agents can connect to the server but when I open the url <server-url>/install (using server load balancer), it shows no agents connected. I have been struggling since a week now. can someone help?

see attachment.

I am using the wpt community amis for server and agents ami-d7bde6e7, ami-002b2269eefa6111f in us-west-2 region.
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